Privacy Policy: What We Receive When You Call or Visit

We receive what you tell the dispatcher on a call. We use it to route your call to a plumber. This website has no forms, no accounts and no advertising or analytics scripts of its own.

It covers this website, the dispatch phone lines shown on it and the business address listed on the Contact page. It does not cover the websites of plumbers, utilities, city offices or other businesses that we mention or link to; each has its own policy.

When you call, we receive your phone number and whatever you choose to say: your name, your address, a description of the problem and a number for a call back. We ask only for what is needed to find a plumber and to let that plumber reach you.

We use these details to route the call, to confirm availability and to follow up on the service you asked for. We do not ask for payment card numbers, Social Security numbers or similar identifiers on the dispatch line, and you should not offer them.

The plumber who takes your job receives the details needed to do it: the address, the description of the problem and your contact number. Plumbers in the network are independent businesses. After they receive your details, they handle them under their own practices and their own privacy notices.

The website is a set of static pages. It has no contact form, no login, no comment box and no search box, so it does not ask you to type any personal information.

Like any website, it is served from a hosting provider whose servers record routine request data, such as your IP address, the page requested, the time and the type of browser. We use hosting from Cloudflare. That record exists so the pages can be delivered and kept secure, and we do not use it to identify visitors.

A Google Maps view appears on the homepage, on this site’s Contact page and on each city page. When one of those pages loads, your browser contacts Google to draw the map, and Google may receive your IP address and set its own cookies under its own privacy policy. No other page loads a map.

The fonts on this site are served from the site itself, not from a font service. The phone numbers are plain links that open your phone’s dialer.

This website does not set cookies of its own. Cookies from the map described above are the only ones you might encounter, and your browser settings let you block them.

Call details are kept for as long as they are needed to arrange and follow up on the service, and to meet any legal or accounting obligation. After that they are deleted or no longer used.

You can ask what we hold about you, ask us to correct it or ask us to delete it by calling the dispatch line and saying so. You can also decline to give any detail on a call, although the dispatcher may then be unable to route it. A plumber who already has your details is a separate business, and a request to that plumber is made to them.

The website and the dispatch line are meant for adults who own, rent or manage property. They are not directed at children, and we do not knowingly collect information from children.

If the way we handle information changes, this page will be updated and the date at the top changed. Using the website or the dispatch line after an update means the updated policy applies.

Call (626) 687-0217 and ask to speak about privacy, or write to us at Ste 103 on 7270 Contractor Way in Azusa, CA 91702. The office address and hours also lists every way to reach us.